Frequently Asked QuestionsFor easier navigation – we’ve split our FAQ into these sections:
Parkour Programs Related
What is the class schedule, and how do I withdraw?
Our classes run September – August! (ie- September 2021 – August 2022)
As stated in our policies (located in the Parent Portal), after your initial minimum 2 month commitment, we require 30 days written notice to withdraw from classes. This notice can be emailed to firstname.lastname@example.org.
How will you communicate information to me?
We use 2 forms of communication: phone calls and emails. Our emails will either come from our client database, Jack Rabbit, or from our business email, email@example.com.
If for some reason you are not receiving Jack Rabbit emails, you may need to search your “Junk” or “Spam”, as they sometimes accidentally get flagged as such! The email address most commonly associated with our Jack Rabbit emails is: firstname.lastname@example.org. Search this in your email, and make sure they’re not defaulted to be labelled as spam!
What are all these fees?
We have 2 annual fees, and recurring tuition fees.
When you first sign up to our programs (after your trial, where applicable), you will be charged our 2 annual fees, and your monthly tuition fee.
Our 2 annual fees are:
– Annual Gymnastics BC Insurance Fee
– Student Registration Fee ($15)
The Gymnastics BC Insurance Fee is required for all participants in a Gymnastics BC affiliated gym, and covers you for all our regularly scheduled programs in the gym, as well as any other Gymnastics BC affiliated gym in BC. This insurance is valid between September – August of the yearly session your bought it in. If you’re not sure, just ask us!
If you purchased valid Gymnastics BC Insurance through another gym before coming to us, send us an email with information on where and when you bought it, so we can process that on our end.
Your monthly tuition is calculated by:
– how many classes you have left (pro-rated if required)
– how many classes you’re taking (see next point for discounts)
You can see monthly tuition of each class on our website next to each program, or on your parent portal.
Do you provide discounts for siblings?
We offer 2 types of discounts:
– Sibling Discount – 20% off each least expensive class (if you have 3 children, the 2 least expensive classes will receive the discount)
– Multi Class Discount – 20% off each least expensive class (if one child takes 3 classes, the 2 least expensive classes will receive the discount)
Each class is only eligible for one (1) discount at a time. Competitive tuition is not eligible for discounts.
Does your Parent Portal accept Visa Debit?
No. You can, however, provide your banking details instead.
If you would prefer to pay with your debit card (or cash) in person, we do require tuition to be paid 3 month installments.
Can I get a statement for tax, or other purposes?
Of course! You can view all your transaction history (and even update your payment information) through the parent portal- or email us at email@example.com and request a statement.
I just got an email saying my payment was declined, what happens now?
Our system as identified that your payment method has failed. If we do not receive payment in 48 hours, a $25 NSF fee will be applied to your account. Here are a few things you can do to avoid this fee:
– Log on to your parent portal, check your billing information (such as expiry date, account number etc), and then try processing the payment again.
– Make sure you’re not trying to process a debit card- remember, our system can’t process these! Update your information to a credit card, or a bank account.
– If it’s still not working, send us an email or give us a call to let us know you’re looking into it, and we may be able to help!
I applied for funding, what now?
Once you’ve applied for funding, you can send us the confirmation of approval so we know to look out for a cheque from that organization. (Make sure they have our correct address!)
We still require upfront payments on the 1st of each month until your funding arrives. Once we receive the cheque, we will apply the amount received to your account. We will then call you to ask whether you would like:
a) to have the amount credited to your account for future use, or
b) to be refunded up to the amount of the cheque.
If you choose option a, we will use the credited amount for future tuition and charges until it’s depleted. If you choose option b, you will be refunded up to the amount of the cheque, and then we will continue taking payments for tuition and charges from your payment method on file.
If you have further questions, or receive funding from a school (eg Heritage Christian School/ Heritage Christian Online School), please email firstname.lastname@example.org.
We’re going to miss a class, what happens then?
We offer makeup classes for all missed classes! These makeup classes are eligible for 2 months after the recorded absence, and can be booked through your parent portal. We allow booking of makeups up to 7 days in advance. If you’re looking to book a makeup in a different class, please call (Kelowna Office- 778 484 7570) or email us ( email@example.com. ) so we can help schedule this for you!
Parkour Programs Related
I tried to select trial on the registration page but I’m not sure it worked? What’s the process for a trial?
That happens, sometimes the online registration can be a little confusing! If you’re not sure whether you signed up to trial the class, just send us a quick email to firstname.lastname@example.org and we can make sure of that for you!
We can schedule trials up to a week in advance, and allows you to try a class without paying the upfront fees. Each child eligible for one (1) trial per gymnastics calendar year (September – August) (as per Gymnastics BC Insurance policy). After your trial, you have 48 hours to confirm that you’d like to continue in the class you trialed, otherwise your child will be removed from the class. If, after your trial, you’d like to enroll in a different program, please call or email us so we can best help you!
What is parkour, and what’s the difference between parkour and ninja?
Parkour is defined as: “a training discipline where practitioners aim to get from one point to another in a complex environment, without assisting equipment and in the fastest and most efficient way possible.” (Wikipedia, August 2021).
Our Parkour programs are designed to introduce, build and nurture the foundational skills of parkour, as well as challenge them in a safe, and supervised setting.
Parkour and Ninja differ in their goals, and styles. While Parkour is more practical in its real life application, our Ninja Programs are more geared towards obstacle courses inspired by “American Ninja Warrior“.
If you’ve never done Parkour or Ninja before, we recommend starting in our Ninja Classes, or our Beginner Ninja Obstacle Training Classes (based on age). These classes provide an introduction to Ninja, and work on Ninja skills, as well as preparing participants for parkour if they so choose to follow that pathway.
When does skill collection happen in the Parkour and Ninja Programs?
While we aim to offer Skill Collection at least once a month, depending on the progression and skill level of each class, coaches may choose to delay skill collection to allow extra training time. Our goal is always to encourage success, and our coaches will will adapt lesson plans and timelines to achieve this.